Privacy Policy

Introduction

Ffbet collects and processes personal data in connection with the operation of the online betting and gaming platform. This Privacy Policy explains what data we collect, why we process it, how we protect it, and the rights available to you in relation to your data.

Data controller and scope

Ffbet acts as the data controller for personal data processed through the Website. This Policy applies to data obtained when you visit or register with the Website, use our services, participate in promotions, or communicate with our support team. It governs processing regardless of your location and complements applicable data protection laws in the jurisdictions where we operate.

Lawful grounds and purposes

We process personal data only where permitted by law. The purposes include providing and improving our services, verifying identity and age, handling payments, preventing crime and fraud, ensuring security, and complying with regulatory obligations. In certain cases processing is based on consent, legitimate interests, or contractual necessity.

Categories of data we collect

  • Identity and contact information, such as name, address, email, and phone number, for account management and communications.
  • Financial and transaction data, including payment methods, deposits, withdrawals, bets, winnings, and losses, for processing and auditing.
  • Technical data, including IP address, device identifiers, and location, for security and service integrity.
  • Profile data, such as username and preferences, for account access and personalization.
  • Usage data, describing how you interact with the Website and games, for service improvement and risk assessment.
  • Marketing data, including preferences for communications, where applicable by law or consent.
  • Communication data from support interactions and inquiries for service delivery and resolution.

How we collect information

We collect data directly from you when you register, communicate with us, or make transactions. We also collect data passively through your use of the Website, surveys you complete, and from service providers in connection with the operation of the Website. We may obtain information from publicly available sources and from cookies and other tracking technologies with your consent where required.

Data retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Policy and to comply with legal obligations. In general, data is retained for a minimum of five years after the termination of the customer relationship, unless longer retention is required for regulatory, accounting, or legal reasons such as anti money laundering or responsible gaming obligations.

Security measures

We implement technical and organizational measures proportionate to the data processed to protect it against loss, alteration, unauthorized access, or disclosure. This includes encrypting transmissions with SSL or TLS and applying industry standard encryption for stored data. We enforce access controls to limit data access to personnel with a legitimate need to know.

Sharing and international transfers

We may disclose personal data to service providers that process data on our behalf, and to regulators or other authorities as required by law. When data is transferred to other jurisdictions, we apply safeguards such as contractual clauses or other approved transfer mechanisms to protect the data in accordance with applicable laws.

Your rights

You have rights in relation to your personal data, including access, rectification, erasure, restriction of processing, data portability, objection, and withdrawal of consent where applicable. To exercise these rights, or to lodge a complaint, contact us via the channels available on the Website. We will respond in accordance with applicable law and notify you of any applicable timeframes.

Cookies and tracking

We use cookies and similar technologies to analyze usage, remember preferences, and tailor your experience. You may manage cookie preferences through your browser and, where required, provide consent for non essential cookies. Access to certain features may depend on the acceptance of such technologies.

Responsible gaming and age restriction

The Website is not intended for individuals under 18 years of age. We do not knowingly collect data from under 18 users. If we become aware that we have collected data from a minor, we will take steps to delete the information and restrict further processing, including withdrawing access to the account where necessary.

Marketing communications

We may process data for direct marketing purposes only where permitted by law or with your consent. You may opt out at any time by following the unsubscribe instructions or contacting us. Even if you opt out of direct marketing, transactional communications related to your account will not be affected.

Changes to this policy

We may update this Policy from time to time. We will publish the updated version on the Website and indicate the date of change. Your continued use of the Website after changes indicates acceptance of the updated Policy.

Contact us

For questions or concerns about this Policy or to exercise your data rights, contact us using the support channels available on the Website or by any official contact method published therein.